ole Casino & Sportsbook Terms
When you open an account on ole, you agree to the terms that follow. These terms explain how we operate, what we expect from you, and what you can expect from us. Our ole platform hosts slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), sportsbook markets (Liga 1, Piala AFF, Champions League, Premier League, MotoGP), and esports coverage. We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers (mobile banking, local payment, online payment, e-wallet).
Our terms are written in plain language so you understand your rights and obligations. We do not hide conditions in dense legal text. If any term is unclear, contact our support team and we will explain it. These terms apply to all ole account holders and are subject to change—we will notify you of material changes via email or in-app notice.
Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law. We do not offer our services in jurisdictions where online wagering is prohibited.
Account opening and eligibility on ole
To open an ole account, you must be at least 18 years old and a resident of a jurisdiction where our services are legal. You provide your full name, date of birth, email address, and phone number. We verify this information against public records and fraud-detection databases. If we cannot verify your identity, we will not open your account.
Your ole account is personal and non-transferable. You may not share your login credentials, and you are responsible for all activity on your account. If you suspect unauthorized access, contact our support team immediately and we will secure your account within one business day.
KYC verification is required before withdrawal
Before you can withdraw funds from ole, we require identity verification (KYC). You provide a copy of your Indonesian KTP, passport, or driver's license, plus proof of address. Our compliance team reviews documents within 1–2 business days.
Deposits and withdrawals on ole
We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers (mobile banking, local payment, online payment, e-wallet). Deposits settle instantly and are available for play immediately. We do not charge deposit fees. Your ole balance is held in segregated trust accounts and is never commingled with our operational funds.
You can withdraw your balance anytime to your original payment method, subject to verification windows. Withdrawals are processed within standard business hours. We do not guarantee specific withdrawal timelines—processing depends on your bank's settlement speed. Once we initiate a withdrawal, your bank handles the final transfer.
We reserve the right to review withdrawals for fraud or compliance reasons. If we flag a withdrawal for review, we will contact you within one business day. Most reviews complete within 24 hours. If we cannot verify the legitimacy of a withdrawal, we will return the funds to your ole account and explain our decision.
Games, odds, and fairness on ole
All games on ole use certified random-number generation (RNG). Slot spins, live-dealer shuffles, and tournament draws are all generated by independent RNG systems. Results cannot be predicted or manipulated. We do not favour any bet size, player profile, or account age.
Each game displays its rule sheet, payout table, and hit frequency. You can review these details before playing. Sportsbook odds are updated in real time during live events. We do not guarantee specific odds or market availability—odds change based on betting volume and live match developments.
Tournament leaderboards are calculated automatically based on your session results. We do not manually adjust leaderboard positions. If you believe a leaderboard calculation is incorrect, contact our support team with your session timestamp and we will investigate within one business day.
Bonus and promotion terms on ole
We occasionally offer bonuses or promotions to new or existing account holders. Any bonus offer includes specific terms—eligibility requirements, playthrough conditions, expiration dates, and withdrawal restrictions. We communicate these terms clearly when you claim a bonus.
Bonuses are not guaranteed. We reserve the right to modify or cancel promotions at any time. If you claim a bonus and then we cancel the promotion, we will honour the bonus terms that applied at the time of your claim. We do not offer fixed bonus amounts—all promotional offers are subject to terms and conditions.
Account suspension and closure on ole
We may suspend or close your ole account if you violate these terms, engage in fraud, use multiple accounts, or breach our compliance policies. If we suspend your account, we will notify you via email and explain the reason. You have the right to appeal a suspension within 14 days by contacting our support team.
If we close your account, we will return your balance to your registered payment method within 5 business days. We will not return balances if we have evidence of fraud or money laundering. In such cases, we may report your account to relevant authorities.
Disputes and complaints on ole
If you have a complaint about ole, contact our support team via live chat, email, or in-app messaging. We respond to most complaints within one business day. If we cannot resolve your complaint internally, we will escalate it to our compliance team for formal review.
Formal complaints are investigated within 5 business days. We will provide a written response explaining our findings and any remedial action. If you remain unsatisfied, you may pursue dispute resolution through your payment provider or local consumer protection authorities.
Data protection and privacy on ole
We collect your personal data (name, date of birth, email, phone, payment details) to operate your account and comply with anti-money-laundering regulations. Your data is encrypted in transit and at rest. We do not sell your data to third parties. We share data only with payment processors, fraud-detection services, and regulatory authorities when required by law.
You have the right to access, correct, or delete your personal data. Contact our support team to request a data report or to update your information. We retain your data for 7 years after account closure to comply with financial regulations.
Prohibited conduct on ole
You agree not to:
- Use multiple accounts to circumvent limits or claim multiple bonuses.
- Engage in fraud, money laundering, or terrorist financing.
- Use automated tools, bots, or scripts to play games or manipulate tournaments.
- Collude with other players to manipulate leaderboards or tournament results.
- Harass, threaten, or abuse our support staff or other players.
- Attempt to access our systems or data without authorization.
- Use ole to launder funds or conduct illegal activity.
Violation of these rules may result in account suspension, forfeiture of your balance, and referral to law enforcement.
Jurisdiction and applicable law
Our ole platform is operated from outside Indonesia. We provide services only to users in jurisdictions where online gaming is legal. Users in Jakarta, Surabaya, Bandung, Medan, and Semarang are responsible for verifying local law compliance. We do not represent that our services are legal in all jurisdictions.
These terms are governed by the laws of the jurisdiction in which ole is registered. Any disputes are subject to arbitration rather than court proceedings. By using ole, you agree to binding arbitration and waive your right to pursue legal action in court.
Changes to our ole terms
We may update these terms at any time. Material changes will be communicated via email or in-app notice at least 30 days before they take effect. Your continued use of ole after the effective date constitutes acceptance of the updated terms. If you do not agree with changes, you may close your account and request a balance withdrawal.