olePrivacy Policy
This page describes what we collect when you use ole and how we keep that data protected. When you create an account on ole, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), or play our slot games, live-dealer tables, and sportsbook markets, we collect certain information. We treat your data with care, follow data-protection standards, and share information only when necessary for account security, payment processing, and legal compliance.
Our privacy commitments on ole centre on transparency and control. You have the right to know what we collect, how we use it, and who can access it. You can request access to your data, ask us to correct errors, or request deletion where permitted by law. This policy explains our practices in detail. If you have questions after reading, contact our support team via live chat, email, or in-app messaging.
What data we collect on ole
We collect data in three categories. First, account registration: your name, email address, phone number, date of birth, and username. Second, identity verification (KYC): a copy of your Indonesian KTP, passport, or driver's licence, plus proof of address (utility bill, bank statement). Third, transaction data: deposits, withdrawals, game play history, session timestamps, and win/loss records.
We also collect technical data: your IP address, device type, browser type, and operating system. This helps us identify fraudulent login attempts, prevent account takeovers, and maintain platform stability. We do not intentionally collect sensitive data like biometrics or health information.
Your KYC documents are encrypted and segregated
We store your identity documents separately from your main account file, encrypted at rest. Only our compliance team accesses these files, and only for verification and legal-compliance purposes.
How we use your data on ole
We use your data for the following purposes:
- Account management: To create and maintain your ole account, process logins, and handle password resets.
- Payment processing: To process deposits and withdrawals through your chosen payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet). We share your name and account details with payment processors only as needed to complete transactions.
- KYC verification: To verify your identity before your first withdrawal, as required by Indonesian financial regulations.
- Fraud prevention: To detect account takeovers, unusual betting patterns, and money-laundering risks. We use automated systems to flag suspicious activity for manual review.
- Legal compliance: To comply with court orders, tax authorities, and regulatory requests from Indonesian financial regulators.
- Tournament management: To track your tournament participation, calculate leaderboard scores, and distribute prizes.
- Support: To respond to your help requests via live chat, email, or in-app messaging.
Who we share your data with on ole
We do not sell your data. We share data only when necessary and only with the following parties:
- Payment processors: mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and Indonesian banks (online payment, e-wallet, mobile banking, local payment) receive your name, account number, and transaction amount when you deposit or withdraw.
- Game providers: Pragmatic Play, PG Soft, Habanero, and other slot studios receive your session ID and bet amounts to calculate your game results. They do not receive your personal identity information.
- Fraud-detection vendors: Third-party cybersecurity firms analyse our traffic patterns to identify fraud and account takeover attempts.
- Regulators: Indonesian financial authorities and law enforcement may request your data via court order.
- Internal teams: Our compliance, support, and operations teams access your data only as needed to serve you.
Your rights regarding data on ole
You have the right to access your personal data on ole. Contact our support team with your account email, and we will provide a copy of all data we hold about you (except KYC documents, which we retain for legal compliance). You have the right to request corrections to inaccurate information—for example, if your registered email is wrong, we will update it.
You have the right to request deletion of your data where permitted by law. However, we must retain certain information for legal compliance (tax records, KYC documents) for a minimum period. Once that period expires, we securely delete your data. You can request account closure anytime; we will stop processing new transactions and begin data deletion processes within 30 days.
Cookies and tracking on ole
We use cookies to remember your login session and your preferences (language, theme). These cookies are essential for ole to function. We do not use cookies for advertising or third-party tracking. You can disable cookies in your browser settings, but doing so may prevent ole from working properly.
How we protect your data on ole
We use industry-standard encryption (TLS 1.2 or higher) to protect data in transit. Your password is hashed using a one-way algorithm—we cannot read it, even internally. Your ole account can be protected with two-factor authentication (2FA) via email or authenticator app, which we strongly recommend.
Our servers are protected by firewalls, intrusion-detection systems, and regular security audits. We perform penetration testing annually and patch security vulnerabilities within 48 hours of discovery. If we discover a data breach affecting your ole account, we will notify you within 24 hours and provide steps to secure your account.
How long we keep your data on ole
We retain your account data (name, email, phone) for the lifetime of your ole account plus two years after closure. We retain transaction records (deposits, withdrawals, game sessions) for seven years for tax and legal compliance. We retain KYC documents (identity proofs) for five years after account closure to satisfy regulatory requirements.
We delete fraud logs and IP records after 12 months. We delete cookies and session tokens after your browser session closes or after 30 days of inactivity, whichever comes first.
Your data is your right
We comply with data-protection principles: we collect only what is necessary, we use data only for stated purposes, and we delete data when no longer needed.
Contact us about privacy on ole
If you have questions about how we handle your data, want to request access or deletion, or believe we have misused your information, contact our support team. We respond to privacy requests within five business days. You can reach us via live chat (Monday–Friday, 09:00–18:00 Indonesia time), email, or in-app messaging. Provide your account email and a description of your request.
Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law. This privacy policy may be updated periodically—we will notify you of material changes via email or in-app notice.