oleFrequently Asked Questions

Open an account in three steps. First, visit our registration page and enter your email, create a username, and set a strong password. We send a verification link to your email—click it to confirm. Second, provide your full legal name, date of birth, phone number, and residential address. Third, upload two documents: a government-issued photo ID (passport, KTP, or driver's license) and a proof of address (utility bill or bank statement dated within the last three months). Once we verify your documents—usually within a few hours during business hours—your account is active and you can deposit funds. If your documents are unclear or incomplete, we'll ask you to resubmit. Two-factor authentication is optional but we recommend enabling it immediately after account activation for extra security.

Our ole platform operates under jurisdiction-restricted access rules. We do not offer our services in jurisdictions where online wagering is prohibited by local law. Users in supported regions of Indonesia (including Jakarta, Surabaya, Bandung, Medan, and Semarang) may access our platform if they are of legal age and comply with local regulations. We do not offer our services in jurisdictions where online gaming is banned. You are responsible for verifying that access and use comply with the laws applicable to your jurisdiction. If you have questions about service availability in your location, contact our support team. We provide general guidance on legal status but do not provide legal advice. For questions about whether ole operates legally where you are located, consult a local attorney.

To request deletion of your personal data, contact our support team via email or in-app help and state clearly that you want your account and associated data deleted. Provide your account username and registered email address so we can identify your records. Our team will confirm your identity—usually by asking you to verify a code sent to your registered email or phone—and then begin the deletion process. Data deletion may take up to 30 days depending on our backup and legal-retention schedules. Some data (such as transaction records required by financial regulation) may be retained for longer periods even after account deletion. Once deletion is complete, you will not be able to log into your ole account, and your personal information will no longer be stored on our active systems. For a detailed explanation of our data-retention and deletion policies, read our privacy policy.

Our support team aims to respond to most queries within 2–4 hours during business hours (Monday to Friday, 08:00–22:00 Indonesia time). Simple questions—such as password resets, account status checks, or payment confirmation—often receive replies within 1–2 hours. Complex requests—such as KYC document review, dispute investigation, or withdrawal hold inquiries—may require 24–48 hours. During major holidays such as Idul Fitri, Idul Adha, Imlek, and Nyepi, response times may extend beyond normal windows, but we remain available on our platform. If you contact us outside business hours, your message is queued and answered when our team returns. For urgent account security issues (such as suspected unauthorized access), mark your message as urgent and we will prioritize it.

If a deposit or withdrawal does not complete, the most common causes are network interruption, timeout during verification, or a mismatch between your submitted account details and those on file at the payment provider. For deposits via DANA, e-wallet, mobile banking, or local payment, check your payment app to confirm whether the charge went through; if it did, the funds usually reach your ole account within subject to verification. If funds were deducted but not credited to ole, do not deposit again—instead, contact our support team with your transaction ID from your payment app. We will investigate and manually credit your account if needed. For bank transfers via online payment, e-wallet, mobile banking, or local payment, processing may take 1–3 hours depending on your bank's schedule. Withdrawals that fail to initiate usually indicate an issue with your registered bank account details; verify your account number and holder name match exactly what we have on file, then resubmit the request.

Withdrawal requests are reviewed in order of receipt. Most withdrawals are reviewed within 4–12 hours during business hours; some complete review and send to the payment provider within 2–4 hours if no issues are detected. Our review checks that your withdrawal amount does not exceed your account balance, that your registered bank details are valid, and that your account has not shown signs of unauthorized access. If we need to verify additional information (such as confirming a recent large deposit or unusual betting pattern), we will contact you via email or in-app message and ask you to respond. This can add 24–48 hours to the process. Once approved, your withdrawal is sent to your bank or e-wallet provider, who then process it according to their own timelines—typically 1–3 business hours for e-wallets like online payment or e-wallet, and 1–2 business days for bank transfers. We cannot speed up payment-provider processing, but we can confirm your withdrawal status at any time.

Live-dealer tables are broadcast from professional studios where real dealers operate games in real time. You see the dealer and the table on video, and you place your bets via our platform interface. Common tables on ole include blackjack, roulette, baccarat, and Dragon Tiger. Each round plays out in real time—typically 30 seconds to subject to verification per hand—and you see the outcome immediately. Slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) are software-based games that run independently on your device. Each spin or round completes in seconds, and you control the pace by choosing when to spin or how much to stake per round. Slots operate on scheduled daily and weekly tournaments—events where many players compete during a set time window. Live-dealer tables run continuously throughout the day and night without tournament structure; you join and play at your own pace. Both offer different gameplay—live tables emphasize interactive strategy and social experience, while slots emphasize speed and tournament participation.

Our loyalty programme rewards active users on ole by awarding points for deposits, wagers placed on slots and live tables, and participation in tournament events. Points accumulate in your account as you play. You can exchange accumulated points for bonus credit, tournament entry fees, or access to exclusive events. Your tier status depends on your total activity over a calendar month—higher spending or tournament participation moves you into higher tiers, which unlock better point-conversion rates and early access to special tournaments. Tier status resets monthly, so you start each month at your baseline tier and climb based on that month's activity. There is no cost to join or maintain membership; participation is automatic once you open an account on ole. Your current points balance and tier status are visible in your account dashboard. If you have questions about your points or tier benefits, contact our support team—they can explain which tier you currently hold and what your next tier threshold requires.

To recover your password, visit our login page and click "Forgot password". Enter your registered email address. We send a password-reset link to your email within minutes. Click the link and choose a new strong password (we recommend at least 12 characters with a mix of uppercase, lowercase, numbers, and symbols). If you do not receive the reset email, check your spam folder and make sure you entered the email address associated with your ole account. If the email still does not arrive, contact our support team and provide your username and phone number. They will verify your identity and send a reset link manually. For security, never share your password with anyone, and never use the same password across multiple platforms. If you suspect someone else may have accessed your account, change your password immediately and enable two-factor authentication in your account settings.